How Customer Ideas Shape Wiggy's Gear
THANK YOU
Hello Wiggy-
Winter is drawing down and thanks to you I never missed even one day of rucking!
Rain, snow, sleet, I was warm and dry every step of the way.
My husband gave me a pair of your super mittens for Christmas.
I wear the mittens from 50 degrees down to 0 and am perfectly comfortable. Never sweaty, ever. Always dry.
Thank you for all you do.
Sincerely,
Michele from Alexandria VA
Thank you Michele for your testimonial and also thanks to your husband for making it possible.
For many years I have incorporated the ideas or comments from my customers to add to products or improve products because you never know when a good idea is presented to you (me).
I think of the hunter who asked me to make the stream crossing waders or the inventor of the leg jackets asking me to make them for him; he eventually just gave me the go ahead to make and sell them on my own. The single person bivi shelter was the brain child of a U.S. Air Force Chief who wanted the product for his security unit. It was further modified based upon the field use of 4 or 5 people who purchased them and told me what they believed would make it better. I incorporated all of their ideas so today I have the best Single Person Bivi Shelter on the market. The final product I will mention is the Hypothermia Evacuation Bag. I saw a picture of one made in England that had a shape I could easily copy. I knew the use of the Lamilite would improve it. However, I did not know how important it was to be user friendly. This knowledge came to me from several EMT’s and a doctor. What you see today is a product with a number of attributes that make the Hypo bag user friendly. The EMT’s explained to me that the casualty victim was just to remain still as they did their job so this is the reason it has to be user friendly.
Going into the future I suspect I will receive more suggestions, but how many will be implemented is anyone’s guess. However, make no mistake that I will listen and give all suggestions consideration.