Limited Lifetime Warranty

Coverage: what “limited lifetime” means

Wiggy's Outdoors warrants that this product is free from defects in materials and workmanship under normal, non-commercial use for as long as the original purchaser owns the product — that is, for the product's reasonable usable service life under normal use and care. If a manufacturing defect in materials or workmanship appears at any time during that period — for example, defective stitching or seams, a defective zipper, delamination, or abnormal loss of loft attributable to a manufacturing defect — we will, at our option, repair the product, replace it with the same or a comparable product, or refund the purchase price. Repair or replacement may use new or functionally equivalent reconditioned components.

What “lifetime” does not mean

“Limited lifetime” does not mean the product will last forever, and it does not cover the natural aging of materials. Outdoor gear works hard: with years of use, compression, washing, sun (UV) exposure, and ordinary wear, every sleeping bag gradually loses insulation loft, fabric strength, water repellency, and zipper smoothness. That gradual aging is expected and is not a defect. If a product fails after its reasonable usable service life has ended — or the failure is caused by aging rather than by a defect in materials or workmanship — repair, replacement, or refund is not covered, though we may still offer repair or upgrade options at our discretion.

This is a LIMITED warranty; it is not a “full” warranty. Coverage runs to the original purchaser only, is not transferable to later owners, and applies only where the product was used and cared for as directed.

What is NOT covered

The Limited Warranty does not cover, and Wiggy's Outdoors is not responsible for, any of the following:

• Normal wear and tear, including fabric abrasion, fading, minor zipper degradation, and natural loss of loft through use;
• Burns, melting, or spark/ember damage from campfires, stoves, heaters, or any heat or flame source;
• Animal damage of any kind, including rodents, pets, and wildlife;
• Misuse, abuse, or neglect, including use beyond the product's intended purpose, over-compression, improper storage of a damp product, or use in conditions beyond the product's design;
• Modifications or alterations, including third-party repairs, added hardware, or changes to closures or insulation;
• Commercial, rental, or institutional use; or
• Damage caused by failure to follow the care instructions in Section 6 of our Product Safety, Warnings & Limited Warranty notice or on the product tag.

How to make a claim

Contact us at wiggys@wiggys.com with your order number, proof of purchase, a description of the defect, and photographs. Claims may be submitted at any time while you own the product — contact us as soon as a defect appears. If your claim is approved, we will arrange repair, replacement, or refund as described above. You may be responsible for shipping the product to us; we cover return shipping of repaired or replaced products to you.

Implied warranties

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY (i.e., for as long as the original purchaser owns the product, as described above). Some states and provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (AND PROVINCE TO PROVINCE). NEITHER THIS NOTICE NOR ANY PART OF IT EXCLUDES, LIMITS, OR MODIFIES ANY MANDATORY STATUTORY CONSUMER RIGHTS, INCLUDING THOSE THAT CANNOT BE WAIVED UNDER THE LAWS OF YOUR STATE OR PROVINCE.

Remedies and liability are also limited as described in Section 9 of the full notice.